Last updated: 01/09/2026

# 1. WHO WE ARE

Browns Littleover Ltd - We are the data controller for your personal data.

- Address: 65 Brayfield Road, Littleover, Derby DE236GT                                                                            Forcourt Address: Dunstal Park Road, Ascot Drive, Derby DE248HJ

- Email: Sales@brownslittleover.com

- Company No: 09903820

- ICO Registration No: ZB642870 

- Website: www.brownslittleover.com

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# 2. DATA WE COLLECT

We collect:

- Identity data: Name

- Contact data: Email, phone, address

- Technical data: IP address, browser, device info, cookies

- Transaction data: Orders, payments, delivery details

- Marketing data: Preferences, consent status

We do not collect special category data (health, race, religion, etc.) unless you voluntarily provide it.

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# 3. HOW WE USE YOUR DATA

| Purpose | Legal Basis |

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- Process orders & provide services | Contract |

- Answer enquiries & support | Legitimate interests / Consent |

- Comply with tax & legal requirements | Legal obligation |

- Improve website & security | Legitimate interests / Consent (cookies) |

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# 4. COOKIES

We use essential cookies for the site to function. We also use analytics and marketing cookies — only with your consent via our cookie banner. You can manage preferences at any time.

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# 5. WHO WE SHARE DATA WITH

We never sell your data. We share only with:

- [Payment provider - e.g. Stripe, PayPal] — payments

- [Delivery provider - e.g. Royal Mail] - fulfilment

- [Analytics - e.g. Google Analytics] - website improvements

- Email provider - e.g. Mailchimp - newsletters (with consent)

- Law enforcement - when required by law

-Jigsaw Finance - https://www.jigsawfinance.com/privacy-policy.

If data is transferred outside the UK, we use safeguards like the UK IDTA to protect it.

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# 6. DATA RETENTION

- Orders & financial records: **6 years** (tax requirement)

- Customer account data: While active + 12 months after closure

- Marketing data: Until you unsubscribe or withdraw consent

- Enquiry data: 12 months after resolution

- Cookies: See expiry dates in our Cookie Policy

After these periods, data is securely deleted or anonymised.

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# 7. YOUR RIGHTS

You have the right to:

- ✅ Access a copy of your data

- ✅ Correct inaccurate data

- ✅ Request deletion ("right to be forgotten")

- ✅ Restrict processing

- ✅ Data portability

- ✅ Object to processing

- ✅ Withdraw consent at any time

- ✅ Complain to the ICO: ico.org.uk

To exercise your rights, email us at sales@brownslittleover.com. No fee applies. We respond within 1 calendar month. We may verify your identity.

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# 8. DATA SECURITY

We use encryption, access controls, regular security reviews, and staff training to protect your data. No online transmission is 100% secure, but we follow industry standards.

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# 9. UPDATES

We may update this policy. Changes will be posted on this page with a new "Last updated" date.

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# 10. CONTACT US

Questions? Email sales:brownslittleover.com 

You may also contact the ICO at: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — ico.org.uk